Role Overview

As an AV Programmer at Pulse, you play a central role in transforming system designs into fully functional, intuitive, and reliable audiovisual experiences. While programming is at the core of this role, your responsibilities extend into pre‑sales support, system design review, documentation development, and on‑site validation. You ensure that every system is not only programmed to the highest standard but also aligned with the overall design intent and practical installation requirements.

You will work closely with sales, design, and engineering teams to understand client needs, develop accurate documentation, and verify that equipment locations, fixings, and system layouts are correct and feasible. During project delivery, you will monitor site progress, validate installations, update programming and drawings when changes occur, and provide structured feedback to the Project Manager.

This role requires technical creativity, precision, and strong cross‑functional communication. AV Programmers are expected to take ownership of their code and system logic, collaborating with engineers, technicians, and project managers to ensure every system is stable, user‑friendly, and ready for client handover.

Success in this role is measured not only by the quality and reliability of your programming, but also by your ability to design robust control solutions, adapt to on‑site changes, and maintain accountability for the correct operation and performance of all AV systems under your responsibility.

Responsibilities

• Review and refine system designs while considering budget, functionality, and client requirements.
• Create system simulations, logic flow diagrams, and programming documentation.
• Assist the sales team by preparing technical presentations and providing pre‑sales programming expertise.
• Attend sales and design meetings to offer technical input when required.
• Conduct site visits with the Project Manager after project award to review and sign off on system design prior to IFC release.
• Develop, program, and test audiovisual control systems across various platforms.
• Create and implement control system software for audio, video, lighting, and integrated technologies.
• Test, troubleshoot, and validate AV systems to ensure they meet design and performance specifications.
• Collaborate with project managers, engineers, designers, and technicians to ensure smooth project execution.
• Attend site visits to monitor progress, implement programming changes, test systems, and support commissioning.
• Maintain accurate technical documentation and update project databases as changes occur.
• Stay current with industry trends, programming standards, and emerging AV technologies.
• Provide technical support and training to clients and internal teams on system operation.
• Manage and close support tickets, ensuring proper documentation and client sign‑off.
• Conduct operational follow‑up visits after handover to gather feedback, verify performance, and apply necessary adjustments.

Key Performance Indicators

Reporting

• Clear and timely reporting to clients, contractors, and internal teams.
• Completion of internal programming and commissioning reports.
• Sign‑off on support calls, training sessions, and site visits.

Timelines

• Programming cycle time per project.
• Percentage of on‑time project completions.
• Time spent on programming, testing, and commissioning tasks.
• Number of site visits required to finalize programming.

Quality

• Client satisfaction and system usability feedback.
• Number of programming‑related errors or issues.
• Number of client complaints related to system operation.
• Number of post‑handover snags requiring programming adjustments.

Effectiveness

• Number of change requests related to programming or system logic.
• Number of additional material requests resulting from programming‑related changes.
• Accuracy and completeness of programming documentation.

Planning / Task Management / Scheduling

• Effective coordination of programming tasks with other departments.
• Proper planning and preparation of programming files, documentation, and tools.
• Clear project briefings to technicians and technical teams before site deployment.

Requirements

• Bachelor’s degree
• Proven experience in AV programming and system integration.
• Strong understanding of AV signal flow, networking, and audiovisual hardware.
• Excellent troubleshooting and problem‑solving skills.
• High attention to detail and commitment to code quality.
• Ability to work both independently and collaboratively within cross‑functional teams.
• Strong communication and interpersonal skills.
• Willingness to travel for site visits, commissioning, and support.
• Basic CAD knowledge (AutoCAD or Vectorworks) is an advantage.